FAQ - Neon LED Flex
sizes
NEONMONKI produces Neon LED Flex neon lamps in the following standard sizes: 50cm, 75cm, 100cm, 150cm, 200cm and 240cm. The size you want isn't there? No problem! Just send us one Enquiry and we will create an individual offer for you for a neon lamp in your desired size.
Yes this is not a problem! Just send us one Enquiry and we will create an individual offer for you for a neon lamp in your desired size.
Yes this is not a problem! Just send us one Enquiry and we will create an individual offer for you for a neon lamp in your desired size.
Yes this is not a problem! Just send us one Enquiry and we will create an individual offer for you for a neon lamp in your desired size.
The specified size always refers to the total size including the acrylic plate. The adjusted and rectangular back is a border of approx. 2cm. If you have any questions, contact our Customer service.
Colors
NEONMONKI produces Neon LED Flex neon lamps in the following standard colors: cold white, warm white, yellow, orange, red, pink, pink, purple, turquoise, green, light blue and blue. NEONMONKI also produces Neon LED Flex neon lamps with the RGB-W and full color options. If you have any questions, contact our Customer service.
Yes this is not a problem! Just send us one Enquiry and we will create an individual offer for a neon lamp with your desired colors. If you have any questions, contact our Customer service.
Yes this is not a problem! Just send us one Enquiry and we will create an individual offer for a neon lamp with the RGB-W color changing function. If you have any questions, contact our Customer service.
Yes this is not a problem! Just send us one Enquiry and we will create an individual offer for a neon lamp with the full color color changing function. If you have any questions, contact our Customer service.
Yes this is not a problem! Just send us one Enquiry and we will create an individual offer for a neon lamp with a color gradient. If you have any questions, contact our Customer service.
In the single-coloured VariantThe Neon LED Flex tube has a thickness of approx. 6mm. If you have any questions, please contact our Customer service.
With the RGB-W VariantThe Neon LED Flex tube has a thickness of approx. 6-8mm. If you have any questions, please contact our Customer service.
In full color VariantThe Neon LED Flex tube has a thickness of approx. 8-10mm. If you have any questions, please contact our Customer service.
Dimmer & remote control
Yes, you can dim the Neon LED Flex neon lamp with the optional dimmer including remote control. If you have any questions, contact our Customer service.
Yes, the optional dimmer including remote control can also be added later. Please feel free to contact us Customer service.
You can find an instructional video on how to install the dimmer here: https://www.youtube.com/watch?v=vPYBwYKIjJ0
The dimmer has 10 individual dimming levels that can be selected via the remote control. If you have any questions, contact our Customer service.
Yes, the dimmer is controlled with an included remote control. If you have any questions, contact our Customer service.
Yes, the dimmer saves the last dimming level when it is switched off. If you have any questions, contact our Customer service.
The dimmer must always be installed indoors. If you have any questions, contact our Customer service.
The range of the dimmer remote control is about 20 meters for the single-colorvariante. If you have any questions, please contact our Customer service.
Fonts/Design
You can find an overview of the standard fonts directly in our online configurator. If you have any questions, contact our Customer service.
Yes this is not a problem! Just send us one Enquiry and we will create a custom listing for a neon lamp with your custom font. If you have any questions, contact our Customer service.
Yes, that's not a problem, but it can only be achieved with Neon LED Liquid Acrylic technology! Just send us one Enquiry and we will create an individual offer for a neon lamp with different font thicknesses. If you have any questions, contact our Customer service.
Yes this is not a problem! Just send us one Enquiry and we will create a custom listing for a neon lamp with different fonts. If you have any questions, contact our Customer service.
Yes this is not a problem! Just send us one Enquiry and we will create an individual offer for a neon lamp with your logo. If you have any questions, contact our Customer service.
backs
Our Neon LED Flex neon lamps are offered with an exposed, customized and rectangular back. If you have any questions, please contact us Customer service.
The exposed back is the most popular among our customers Variante. It can be used both indoors and for temporary outdoor use. Below we have listed the advantages of a neon light with a free-standing back.
+ very flexible
+ almost no polycarbonate visible
+ suitable for wall mounting
+ suitable for flower walls
+ flexible polycarbonate
If you have any questions, contact our Customer service.
The customized Variante is the classic back and has been offered by NEONMONKI since it was founded. It is suitable for both indoor and outdoor use and also has the following advantages:
+ gives a special effect around the neon lamp
+ gives the neon lamp additional stability
+ suitable for wall mounting
+ suitable for ceiling mounting (hanging).
+ optionally made of transparent, white, black, silver mirrored, rose mirrored or gold mirrored acrylic
+ suitable for UV printing
If you have any questions, contact our Customer service.
The third back is the rectangular Variante. It is suitable for indoor and outdoor use and has the following properties:
+ gives a special effect around the neon lamp
+ gives the neon lamp additional stability
+ suitable for wall mounting
+ suitable for ceiling mounting (hanging).
+ optionally made of transparent, white, black, silver mirrored or gold mirrored acrylic
+ suitable for UV printing
If you have any questions, contact our Customer service.
The exposed back is made of flexible polycarbonate. If you have any questions, contact our Customer service.
The fitted back is made of flexible acrylic. If you have any questions, contact our Customer service.
The rectangular back is made of flexible acrylic. If you have any questions, contact our Customer service.
Depending on the size and complexity of the Neon LED Flex neon lamp, the polycarbonate / acrylic back has a thickness of approx. 4-10mm. If you have any questions, contact our Customer service.
The exposed back is only available with transparent polycarbonate. If you have any questions, contact our Customer service.
The fitted back is available in clear, white, black, silver mirror, gold mirror, rose mirror and any color. If you have any questions, contact our Customer service.
The rectangular back is available in transparent, white, black, silver mirrored, gold mirrored, rose mirrored and any color. If you have any questions, contact our Customer service.
Yes. The exposed, fitted and rectangular back is suitable for wall mounting. If you have any questions, contact our Customer service.
No. Only the adapted and rectangular back is suitable for ceiling suspension. If you have any questions, contact our Customer service.
No. Only the rectangular back is suitable for the stand option. If you have any questions, contact our Customer service.
Yes this is not a problem. Please contact our Customer service.
Applications
The Neon LED Flex neon lamps are primarily suitable for indoor use. In consultation with our Customer service the Neon LED Flex Variante can also be used for temporary outdoor use. If you have any questions, please contact our Customer service.
In consultation with our Customer service the Neon LED Flex Variante can also be used for temporary outdoor use. If you have any questions, please contact our Customer service.
Installation/Assembly
You can find instructions for installation here: https://www.neonmonki.com/pages/montage-installation-neon-led
If you have any questions, contact our Customer service.
You can find instructions for installation here: https://www.neonmonki.com/pages/montage-installation-neon-led
If you have any questions, contact our Customer service.
You can find instructions for installation here: https://www.neonmonki.com/pages/montage-installation-neon-led
If you have any questions, contact our Customer service.
You can find instructions for installation here: https://www.neonmonki.com/pages/montage-installation-neon-led
If you have any questions, contact our Customer service.
You can find instructions for installation here: https://www.neonmonki.com/pages/montage-installation-neon-led
If you have any questions, contact our Customer service.
You can find instructions for installation here: https://www.neonmonki.com/pages/montage-installation-neon-led
If you have any questions, contact our Customer service.
You can find instructions for installation here: https://www.neonmonki.com/pages/montage-installation-neon-led
If you have any questions, contact our Customer service.
You can find instructions for installation here: https://www.neonmonki.com/pages/montage-installation-neon-led
If you have any questions, contact our Customer service.
You can find instructions for installation here: https://www.neonmonki.com/pages/montage-installation-neon-led
If you have any questions, contact our Customer service.
Yes this is not a problem. Please contact our Customer service.
What's in the box
You can find an overview of the scope of delivery here: https://www.neonmonki.com/pages/lieferumfang-neonleuchten
If you have any questions, contact our Customer service.
Implementation
No, not every design can be implemented into a Neon LED Flex neon lamp for production reasons. Reasons for this could be, for example, the size or complexity of the design. Our Customer service but would be happy to advise you personally.
With UV printing, part of the design is printed onto the acrylic plate using high-quality digital printing in order to implement the design as detailed as possible. If you have any questions, contact our Customer service.
For UV printing, we need the design in high resolution in the best possible quality to ensure a detailed print. If you have any questions, contact our Customer service.
General
The current delivery time for a Neon LED Flex neon lamp with standard delivery is approx. 3-4 weeks. If you have any questions, contact our Customer service.
The current delivery time for a Neon LED Flex neon lamp with express delivery is approx. 2-2,5 weeks. If you have any questions, contact our Customer service.
The current delivery time for a Neon LED Flex neon lamp with fast lane delivery is approx. 4-7 days. If you have any questions, contact our Customer service.
Yes, that is possible. Please contact ours Customer service a pickup date.
By default, the power cable is positioned on the lower right side of the Neon LED Flex neon lamp. Would you like to have the cable positioned somewhere else? No problem. Please contact our Customer service.
By default, the power cable of the Neon LED Flex neon lamp is 3 meters long. Do you need a longer cable? No problem. Please contact our Customer service.
By default the power cable is transparent. Depending on the size of the Neon LED Flex neon lamp, a cable of the same color leads from the black/white transformer to the socket. If you have any questions, please contact our Customer service.
Depending on the size of the Neon LED Flex neon lamp, a cable of the same color leads from the black/white transformer to the socket. If you have any questions, please contact our Customer service.
Yes this is not a problem. It is important that the supplied transformer is connected between the house power line and the Neon LED Flex neon lamp. If you have any questions, please contact our Customer service.
Depending on the use and care of the Neon LED Flex neon lamp, it has a lifespan of approx. 100.000 lighting hours. If you have any questions, please contact our Customer service.
Depending on the color of the Neon LED Flex neon lamp, the Kelvin number varies. If you have any questions, please contact our Customer service.
Depending on the size and complexity, the number of lumens varies. If you have any questions, please contact our Customer service.
Yes, all individual electronic components are certified. If you have any questions, please contact our Customer service.
Yes this is not a problem. You can find an overview of the installation instructions for the different backs here: Installation instructions
If you have any questions, please contact our Customer service.
The Neon LED Flex neon lamps have a 24-month warranty. If you have any questions, please contact our Customer service.
Depending on the size and complexity of the design, the weight of the Neon LED Flex neon lamp varies. However, the weight is usually between 3-8kg. If you have any questions, please contact our Customer service.
This is possible on request. Please contact our Customer service.
In principle this is not a problem. Please contact our Customer service.
The Neon LED Flex neon lamps have 12 volts as standard. If you have any questions, please contact our Customer service.
Depending on the size and complexity of the Neon LED Flex neon lamp, the power consumption varies. However, compared to conventional neon lamps made of glass, this is significantly lower. If you have any questions, please contact our Customer service.
By default, the spacers on the adapted back of the Neon LED Flex neon lamp have a depth of 2cm. Do you need a different depth? Please contact our Customer service.
By default, the spacers on the rectangular back of the Neon LED Flex neon lamp have a depth of 2cm. Do you need a different depth? Please contact our Customer service.
Yes this is not a problem. If you have any questions, please contact our Customer service.
Yes, we also offer an assembly service. If you have any questions, please contact our Customer service.
As standard, a Neon LED Flex neon lamp has a power cable. However, depending on the size and complexity of the design, the number of power cables may vary. If you have any questions, please contact our Customer service.
As standard, the Neon LED Flex neon lamp is delivered in a 1-2cm corrugated cardboard box. Depending on the size and complexity of the design, we also supply Neon LED Flex neon lamp in wooden boxes. If you have any questions, please contact our Customer service.
Open questions?
Did one of your questions remain unanswered by us? No problem. Just send us a message about that Contact form and we will get in touch with you personally as soon as possible.
