1. Private Customers | Version January 2025

The following definitions apply in these general terms and conditions:

1. Article 1 – Definitions

Offer: The offer and/or offers made by My Neon GmbH - NEONMONKI to the consumer electronically or otherwise and/or via the website regarding the products to be delivered.
General terms and conditions of business: These general terms and conditions of My Neon GmbH - NEONMONKI.
Widerrufsfrest: The period within which the consumer can exercise his right of withdrawal.
Verbraucher: The natural person who does not pursue a professional or commercial purpose and concludes a contract with My Neon GmbH - NEONMONKI.
Custom-made products: Products manufactured by My Neon GmbH - NEONMONKI according to the consumer's specifications, e.g., regarding size, color, text, image, cable position, etc.
Tag: The calendar day.
Durable Data Tags: Any medium that enables the consumer or My Neon GmbH - NEONMONKI to store information addressed to him personally in such a way that it can be viewed later and reproduced unchanged.
Withdrawal: The consumer’s right to withdraw from the distance contract within the withdrawal period.
Sample form: The model withdrawal form which the consumer may complete if he wishes to exercise his right of withdrawal and which is attached to these general terms and conditions.
My Neon GmbH - NEONMONKI: The limited liability company My Neon GmbH - NEONMONKI, as further explained in Article 2, offers the products to the consumer.
Contract: Any contract concluded between My Neon GmbH - NEONMONKI and the consumer regarding the products to be delivered, including modifications and all preparatory and executing acts - unless otherwise agreed - also includes a distance contract.
Fernabsatzvertrag: A contract in which, up to and including its conclusion, one or more techniques for distance communication are used exclusively or partly.
Parties: My Neon GmbH - NEONMONKI and the consumer together.
Products: The goods delivered by My Neon GmbH - NEONMONKI to the consumer, in particular custom-made neon and illuminated signs, illuminated advertisements and accessories.
Remote communication techniques: Means that can be used to conclude a contract without the consumer and My Neon GmbH - NEONMONKI being present in the same room at the same time.
Website: www.neonmonki.com, the online shop through which My Neon GmbH - NEONMONKI sells products.

In these terms and conditions, the singular shall also be understood as the plural and vice versa, and any reference to the masculine form shall also include the feminine form and vice versa.

1. Article 2 – Identity of My Neon GmbH - NEONMONKI

My Neon GmbH - NEONMONKI
Volmerswerther Str. 80
40221 Dusseldorf, Germany
Email: info@neonmonki.com
Phone: + 49 (0) 2131 533 6300
Commercial register: 102748
VAT ID: DE352121818

1. Article 3 – Applicability

These general terms and conditions apply to every offer from My Neon GmbH - NEONMONKI, every contract concluded and every order between My Neon GmbH - NEONMONKI and the consumer.

Before concluding the contract, the text of these general terms and conditions will be made available to the consumer. If this is not reasonable, the consumer will be informed before concluding the contract that the general terms and conditions can be viewed at My Neon GmbH - NEONMONKI and can be sent to the consumer free of charge upon request.

If the distance contract is concluded electronically, the text of these general terms and conditions may, by way of derogation from the previous paragraph and prior to the conclusion of the contract, also be made available to the consumer in electronic form so that the consumer can easily store it on a durable medium. If this is not reasonable, the consumer will be informed before the conclusion of the contract where the general terms and conditions can be viewed electronically and that they can be sent to the consumer free of charge electronically or by other means upon request.

If additional terms and conditions apply to specific products or services, paragraphs two and three shall apply accordingly. In the event of conflicting provisions between the general terms and conditions and the specific terms and conditions, the consumer may rely on the most favorable provision.

Should one or more provisions of these General Terms and Conditions be invalid or void, in whole or in part, the contract and the remaining provisions of the General Terms and Conditions shall remain unaffected. The affected provision will be replaced by mutual agreement with a provision that most closely approximates the original purpose.

Situations not regulated by these General Terms and Conditions shall be assessed in accordance with these General Terms and Conditions. Any ambiguities regarding the interpretation or content of one or more provisions of these General Terms and Conditions shall be interpreted in accordance with these General Terms and Conditions.

These General Terms and Conditions apply exclusively to private customers.

1. Article 4 – The offer

If an offer has a limited period of validity or is subject to conditions, this will be expressly stated in the offer.

This offer is non-binding. My Neon GmbH - NEONMONKI reserves the right to withdraw, change, or adapt the offer.

The prices stated in the offer include the statutory country-specific VAT.

All images, specifications and information contained in the offer are non-binding and cannot give rise to any claim for damages or termination of the contract.

The product images represent, as far as possible, a realistic representation of the products offered. Due to the technical characteristics of LED lighting and the materials used, My Neon GmbH - NEONMONKI cannot guarantee that the colors etc. depicted exactly match the actual colors etc. of the products. Such deviations do not constitute grounds for complaint, contract termination, or claims for damages. Color differences etc. that arise due to the technical properties of the LED lighting and silicone materials are not considered defects.

Each offer contains information that enables the consumer to understand their rights and obligations upon acceptance. These include, in particular:

den Preis einschließlich Steuern;
etwaige Versandkosten;
the manner in which the contract is concluded and the steps required for this purpose;
the validity of the right of withdrawal (if applicable);
the payment, delivery and performance conditions of the contract;
the deadline for accepting the offer or the deadline within which My Neon GmbH - NEONMONKI guarantees the price;
the possibility for the consumer to check the information he has provided in the contract and, where appropriate, to correct it before concluding the contract;
the specified product specifications, such as size, color, cable position, material type, etc.

Some neon designs may require additional acrylic supports for structural stability. Furthermore, backplate shapes may be customized to meet production standards unless otherwise agreed upon in writing. Backplate designs shown in previews may vary depending on the selected design elements.

1. Article 5 – The Treaty

Subject to the provisions of paragraph 5, the contract is concluded upon acceptance of the offer by the consumer and compliance with the conditions set out therein.

If the consumer has accepted the offer electronically, My Neon GmbH - NEONMONKI will confirm receipt of this acceptance by sending an electronic invoice. Until this confirmation is received, the consumer may terminate the distance selling contract.

My Neon GmbH - NEONMONKI is entitled, within the framework of the statutory provisions, to examine whether the consumer can meet their payment obligations and to obtain all information relevant to the conclusion of the contract. If, based on this examination, My Neon GmbH - NEONMONKI has legitimate reasons not to conclude the contract, it may refuse acceptance of the order or impose special conditions on the contract's execution.

My Neon GmbH - NEONMONKI provides the consumer with the following information in written form or on a durable medium with the product:

the visiting address of the branch of My Neon GmbH - NEONMONKI, to which the consumer can turn in case of complaints;
the conditions and modalities for exercising the right of withdrawal or a clear indication of its exclusion;
Information on warranties and existing customer services;
a detailed product description.

Each contract is concluded subject to the condition precedent that the relevant products and required materials are sufficiently available and – in the case of individually designed products – that they are technically feasible.

If it becomes apparent during production of a custom-designed product that manufacturing according to the consumer's specifications is not possible, My Neon GmbH - NEONMONKI will propose a technically feasible alternative product to the consumer within seven working days that most closely meets the consumer's requirements. If the consumer does not wish to accept this alternative product, they have the right to terminate the contract without either party being obligated to pay any compensation to the other.

Production of the product begins immediately after the customer provides the complete billing and delivery address. Even if the invoice indicates payment in the form of 100% prepayment, production begins before receipt of payment. Therefore, any subsequent cancellation of the order will incur costs, the amount of which depends on the production progress. Once the complete billing and delivery address has been provided and production has begun, subsequent changes to the product, such as color, design, back, or other custom specifications, are no longer possible.

1. Article 6 – Right of withdrawal

The right of withdrawal does not apply if the contract concerns the delivery of custom-made products. These products are manufactured according to the consumer's specific specifications and are non-returnable.

When purchasing non-customized products, the consumer has the option to terminate the contract within 14 days without giving any reason. This withdrawal period begins on the day following receipt of the non-customized product by the consumer or a third party designated by the consumer.

During the withdrawal period, the consumer must handle the non-customized product and its packaging with care. They may only unpack or use the non-customized product to the extent necessary to determine whether they wish to keep it. If the consumer exercises their right of withdrawal, they must return the non-customized product to My Neon GmbH - NEONMONKI, along with all supplied accessories, in its original condition and packaging. The return must be made in accordance with the clear and reasonable instructions provided by My Neon GmbH - NEONMONKI.

If the consumer wishes to exercise their right of withdrawal, they must notify My Neon GmbH - NEONMONKI within 14 days of receiving the non-customized product. The consumer should use the sample withdrawal form for this purpose. After notifying the consumer of the withdrawal, the consumer must return the non-customized product within a further 14 days. The consumer must be able to prove that they returned the goods in a timely manner, e.g., by providing proof of shipment.

If, after the expiry of the periods referred to in paragraphs 2 and 3, the consumer has neither declared his withdrawal nor returned the non-customised product, the purchase shall be deemed to have been concluded.

1. Article 7 – Costs in case of withdrawal

If the consumer exercises his right of withdrawal, he shall bear the costs of return.

If the consumer has already made a payment, My Neon GmbH - NEONMONKI will refund the amount as quickly as possible, but no later than 14 days after the cancellation. The refund is subject to receipt of the returned non-customized product or conclusive proof of complete return. The refund will be made using the same payment method used by the consumer for the original transaction, unless the consumer expressly agrees to a different payment method.

In the event of damage to the non-customized product resulting from improper handling by the consumer or during transport upon return, the consumer shall be liable for the resulting loss of value of the non-customized product.

1. Article 8 – Exclusion of the right of withdrawal

The consumer's right of withdrawal is generally excluded for custom-designed products. All orders for customized products, including personalized neon and illuminated signs, are excluded from the right of withdrawal. These products are manufactured according to the consumer's specific requirements, such as size, text, and design, and cannot be returned.

Cancellation of orders is subject to the following non-refundable fees:

25% of the order amount if cancelled within 24 hours of placing the order (submission of the billing/delivery address)
50% of the order amount if cancelled between 24 and 48 hours,
Cancellations are no longer possible after 48 hours.

1. Article 9 – The Price

During the validity period specified in the offer, the prices of the products offered will not be increased, except in the case of price changes due to changes in the VAT rate.

Notwithstanding the provisions of the previous paragraph, My Neon GmbH - NEONMONKI may offer products at variable prices if these prices are subject to market fluctuations over which My Neon GmbH - NEONMONKI has no control. This dependence on fluctuations and the fact that these are only indicative prices will be stated in the offer.

Price increases within three (3) months of the conclusion of the contract are only permissible if they are based on statutory provisions or regulations.

Price increases that occur more than three (3) months after the conclusion of the contract are only permissible if My Neon GmbH - NEONMONKI has stipulated this in the contract and these increases are based on legal provisions or regulations. Otherwise, the consumer has the right to terminate the contract from the time of the price increase.

All prices are subject to printing and typographical errors. No liability is assumed for the consequences of such errors. In the event of printing or typographical errors, My Neon GmbH - NEONMONKI is not obligated to deliver the product at the incorrect price.

The assembly of the products is not included in the price unless expressly agreed in writing.

1. Article 10 – Conformity and guarantee

My Neon GmbH - NEONMONKI warrants that the products comply with the contract, the specifications stated in the offer, reasonable requirements for usability and/or safety, and the legal and regulatory requirements in force at the time of conclusion of the contract. If agreed, My Neon GmbH - NEONMONKI also warrants that the product is suitable for purposes other than normal use.

Power cables always remain partially visible. Products with an LED strip length of more than five (5) meters are typically equipped with multiple power cables. Consumer specifications regarding the positioning of power cables cannot be guaranteed, as these depend on technical capabilities and limitations.

A guarantee provided by the manufacturer, importer or My Neon GmbH - NEONMONKI does not affect the statutory rights and claims that the consumer can assert under the contract.

Defective or incorrectly delivered products must be reported in writing to My Neon GmbH - NEONMONKI within two (2) days of delivery. Products must be returned in their original packaging and in new condition.

The warranty period for My Neon GmbH - NEONMONKI corresponds to the factory warranty and is two (2) years for outdoor use and three (3) years for indoor use. Warranty claims are void if the consumer modifies or improperly handles the product. Power cables may remain partially visible due to technical requirements. Our products are handmade. Therefore, minor variations in size, shape, and color are due to production and do not constitute defects. Differences may also arise due to monitor display settings or the characteristics of LED technology.

Dimmers and adapters will be replaced within the agreed warranty period, provided that the consumer returns the dimmer or adapter in question to My Neon GmbH - NEONMONKI.

My Neon GmbH - NEONMONKI is entitled to make minor (technical) adjustments to the ordered products if this is necessary or advantageous for the proper fulfillment of the contract.

My Neon GmbH - NEONMONKI assumes no responsibility for the ultimate suitability of the products for the consumer's individual applications, nor for providing advice regarding the use or application of the products. Our LED neon products may display different colors when switched off or illuminated. This is due to the material properties and the LED technology used.

The guarantee is void if:

the consumer has repaired and/or modified the delivered products himself or had them repaired and/or modified by third parties;
the damage to the product is partly or entirely due to the construction into which the product was incorporated or processed;
the delivered products were exposed to exceptional conditions or were handled contrary to the instructions of My Neon GmbH - NEONMONKI or the information on the packaging;
the defect is wholly or partly due to official regulations regarding the nature or quality of the materials used.

1. Article 11 – Performance and delivery

The place of delivery is the address communicated by the consumer to the company.

Larger products (usually over 1 meter) may be delivered by My Neon GmbH - NEONMONKI in individual pieces. For custom neon signs larger than 100 cm, My Neon GmbH - NEONMONKI reserves the right to deliver the products in multiple pieces to ensure maximum quality and avoid transport damage.

Unless otherwise agreed, My Neon GmbH - NEONMONKI will process an order upon receipt of the billing/delivery address. The agreed delivery period begins upon receipt of the data and/or resources required to fulfill the contract.

Subject to the provisions of paragraph 6 of this article, My Neon GmbH - NEONMONKI will endeavor to deliver accepted orders as quickly as possible, but no later than 30-60 days, unless a different delivery period has been agreed upon. If delivery is not possible or only partially possible, the consumer will be informed no later than 30-60 days after placing the order. In this case, the consumer has the right to terminate the contract free of charge. There is no right to compensation. Refunds will be made within 14 days of termination of the contract.

All delivery times are non-binding. The consumer cannot derive any rights from specified delivery times. Exceeding the delivery time does not entitle the consumer to claims for damages.

In the event of termination pursuant to paragraph 5 of this article, My Neon GmbH - NEONMONKI will refund the amount paid by the consumer as soon as possible, but no later than within 14 days. Express production and delivery may be subject to unforeseeable delays due to logistics or customs clearance. In such cases, contract cancellation is excluded. However, customers are entitled to a refund of express production costs.

If delivery of an ordered product is not possible, My Neon GmbH - NEONMONKI will endeavor to provide a replacement product. At the time of delivery, it will be clearly indicated that a replacement product is being delivered. The right of withdrawal cannot be excluded for replacement products. My Neon GmbH - NEONMONKI will bear the costs of any return shipment.

The risk of damage and/or loss of the products shall only pass to the consumer or a previously designated representative upon delivery, unless expressly agreed otherwise.

If the transport service provider loses a product through its own fault, My Neon GmbH - NEONMONKI is not obliged to deliver a replacement until the transport service provider has provided information on how to process the missing shipment.

If a delivery by our partner parcel service is unsuccessful due to circumstances such as an incorrect delivery address or the customer not being able to be found at the specified address, the customer will bear the costs for redelivery.

1. Article 12 – Payment

Unless otherwise agreed, the amounts owed by the consumer must be paid in accordance with the payment terms set out on the invoice.

Orders placed through the website must be paid immediately after placing the order. The consumer is responsible for arranging bank transfers.

The consumer is obliged to inform My Neon GmbH - NEONMONKI immediately of any inaccuracies in the payment details provided or transmitted.

If the consumer fails to fulfill one or more of their payment obligations or fails to do so on time, they will owe statutory default interest on the outstanding amount after the expiry of a 14-day period granted by My Neon GmbH - NEONMONKI for payment of the outstanding amounts. My Neon GmbH - NEONMONKI is also entitled to charge extrajudicial collection costs. These collection costs shall amount to a maximum of:

15% on outstanding amounts up to €2.500;
10% on the next €2.500;
5% on the next €5.000, but at least €40.

In partnership with Klarna, we offer the option of payment on account and flexible installment payments. These options are available exclusively to consumers. All payments are processed directly through Klarna:

Klarna bill: Payment is due within 14 days of delivery.
Klarna installment payment: Monthly installment payments starting from 1/24 of the total amount (minimum €6,95).

1. Article 13 – Retention of title

All products delivered by My Neon GmbH - NEONMONKI remain the property of My Neon GmbH - NEONMONKI until the consumer has duly fulfilled all obligations arising from the contracts concluded with My Neon GmbH - NEONMONKI. This retention of title applies to all claims that My Neon GmbH - NEONMONKI has or will have against the consumer in the future, including any interest and costs.

The consumer is not entitled to sell, pledge, or otherwise encumber the products subject to retention of title. The delivered products remain the property of My Neon GmbH - NEONMONKI until all payment obligations have been fully met. The consumer may not sell, pledge, or otherwise encumber the products until full payment has been made.

1. Article 14 – Complaints procedure

Complaints about the performance of the contract must be submitted to My Neon GmbH - NEONMONKI within two (2) months after the consumer has discovered the defects, in full and clearly described form.

My Neon GmbH - NEONMONKI will respond to submitted complaints within fourteen (14) days of receipt. If a complaint is expected to require additional processing time, the consumer will receive an acknowledgement of receipt within this period, along with an indication of when a more detailed response can be expected.

If the complaint cannot be resolved amicably, a dispute arises which is subject to a dispute resolution procedure. In this case, the consumer has the option of submitting his complaint via the online dispute resolution form, which is available at http://ec.europa.eu/odr is available.

If a complaint is deemed justified by My Neon GmbH - NEONMONKI, the company will replace or repair the delivered products free of charge at its sole discretion. Complaints must be fully documented and submitted in writing within two (2) months of the defect being discovered.

For consumers: If there is visible transport damage, please report the problem immediately to the transport company and contact us immediately.

1. Article 15 – Disputes

Contracts between My Neon GmbH - NEONMONKI and the consumer to which these General Terms and Conditions apply are subject exclusively to German law. This also applies if the consumer is resident abroad. The place of jurisdiction for all disputes arising from this contract is Düsseldorf, to the extent permitted by law.

The United Nations Convention on Contracts for the International Sale of Goods (CISG) does not apply.

1. Article 16 – Additional or different provisions

Any additional provisions or provisions deviating from these General Terms and Conditions must not be to the detriment of the consumer and must be recorded in writing or drafted in such a way that the consumer can store them in an accessible form on a durable medium.

- - - - - - - - - - - - - - - - - - - - - - - - - - - -

2. Company | Version January 2025

The following definitions apply in these general terms and conditions:

2. Article 1 – Definitions

Offer: The offer and/or offers made by My Neon GmbH - NEONMONKI to the Company electronically or otherwise and/or via the Website regarding the Products to be delivered.
General terms and conditions of business: These general terms and conditions of My Neon GmbH - NEONMONKI.
Company: Any natural or legal person or partnership with legal capacity who, when concluding a contract, acts in the exercise of his or her commercial or professional activity.
Custom-made products: Products manufactured by My Neon GmbH - NEONMONKI according to the company's specifications, e.g., regarding size, color, text, image, cable position, etc.
Tag: The calendar day.
Durable Data Tags: Any medium that enables the company or My Neon GmbH - NEONMONKI to store information addressed to the user personally in such a way that it can be viewed later and reproduced unchanged.
My Neon GmbH - NEONMONKI: The limited liability company My Neon GmbH - NEONMONKI, as further explained in Article 2, offers the products to the company.
Contract: Any contract concluded between My Neon GmbH - NEONMONKI and the company regarding the products to be delivered, including modifications and all preparatory and executing acts - unless otherwise agreed - also includes a distance selling contract.
Fernabsatzvertrag: A contract in which, up to and including its conclusion, one or more techniques for distance communication are used exclusively or partly.
Parties: My Neon GmbH - NEONMONKI and the company together.
Products: The goods supplied to the company by My Neon GmbH - NEONMONKI, in particular custom-made neon and illuminated signs, illuminated advertisements and accessories.
Remote communication techniques: Means that can be used to conclude a contract without the company and My Neon GmbH - NEONMONKI being present in the same room at the same time.
Website: www.neonmonki.com, the online shop through which My Neon GmbH - NEONMONKI sells products.

In these terms and conditions, the singular shall also be understood as the plural and vice versa, and any reference to the masculine form shall also include the feminine form and vice versa.

2. Article 2 – Identity of My Neon GmbH - NEONMONKI

My Neon GmbH - NEONMONKI
Volmerswerther Str. 80
40221 Dusseldorf, Germany
Email: info@neonmonki.com
Phone: + 49 (0) 2131 533 6300
Commercial register: 102748
VAT ID: DE352121818

2. Article 3 – Applicability

These general terms and conditions apply to every offer from My Neon GmbH - NEONMONKI, every contract concluded and every order between My Neon GmbH - NEONMONKI and the company.

Prior to the conclusion of the contract, the text of these General Terms and Conditions will be made available to the company. If this is not reasonable, the customer will be informed before the conclusion of the contract that the General Terms and Conditions can be viewed at My Neon GmbH - NEONMONKI and can be sent to the company free of charge upon request.

If the distance contract is concluded electronically, the text of these general terms and conditions may, by way of derogation from the previous paragraph and prior to the conclusion of the contract, also be made available to the company in electronic form so that it can be easily stored by the company on a durable medium. If this is not reasonable, the company will be informed before the conclusion of the contract where the general terms and conditions can be viewed electronically and that they can be sent to the company electronically or by other means free of charge upon request.

These General Terms and Conditions apply exclusively to companies.

2. Article 4 – The offer

If an offer has a limited period of validity or is subject to conditions, this will be expressly stated in the offer.

This offer is non-binding. My Neon GmbH - NEONMONKI reserves the right to withdraw, change, or adapt the offer.

The prices stated in the offer include the statutory country-specific VAT.

All images, specifications and information contained in the offer are non-binding and cannot give rise to any claim for damages or termination of the contract.

Each offer contains information that enables the company to understand its rights and obligations upon acceptance. These include, in particular:

den Preis einschließlich Steuern;
etwaige Versandkosten;
the manner in which the contract is concluded and the steps required for this purpose;
the payment, delivery and performance conditions of the contract;
the deadline for accepting the offer or the deadline within which My Neon GmbH - NEONMONKI guarantees the price;
the possibility for the company to check the information it has provided under the contract and, where appropriate, to correct it before the contract is concluded;
the specified product specifications, such as size, color, cable position, material type, etc.

2. Article 5 – The Treaty

Subject to the provisions of paragraph 5, the contract shall be formed upon the Company's acceptance of the offer and compliance with the terms and conditions set out therein.

My Neon GmbH - NEONMONKI is entitled, within the framework of the statutory provisions, to examine whether the company can meet its payment obligations and to obtain all information relevant to the conclusion of the contract. If, based on this examination, My Neon GmbH - NEONMONKI has legitimate reasons not to conclude the contract, it may refuse acceptance of the order or impose special conditions on the contract's execution.

My Neon GmbH - NEONMONKI provides the company with the following information in written form or on a durable medium with the product:

the visiting address of the branch of My Neon GmbH - NEONMONKI, to which the company can turn in case of complaints;
the conditions and modalities for exercising the right of withdrawal or a clear indication of its exclusion;
Information on warranties and existing customer services;
a detailed product description.

If, during production of a custom-designed product, it becomes apparent that manufacturing according to the company's specifications is not possible, My Neon GmbH - NEONMONKI will propose a technically feasible alternative product that most closely meets the company's requirements within seven working days. If the company does not wish to accept this alternative product, it has the right to terminate the contract without either party being obligated to pay any compensation to the other.

Regardless of the 100% prepayment stated on the invoice, production begins upon receipt of the company's complete billing and delivery address. Due to production already begun, subsequent order cancellation is only possible upon payment of the incurred costs. These costs depend on the current production status. Once the company's complete billing and delivery address has been received and production has begun, subsequent adjustments, such as color, design, backing, or other individual product specifications, are excluded.

2. Article 6 – Right of withdrawal

The statutory right of withdrawal pursuant to Section 355 of the German Civil Code (BGB) applies exclusively to consumers and does not apply to companies.

2. Article 7 – The Price

During the validity period specified in the offer, the prices of the products offered will not be increased, except in the case of price changes due to changes in the VAT rate.

Price increases within three (3) months of the conclusion of the contract are only permissible if they are based on statutory provisions or regulations.

Price increases that occur more than three (3) months after the conclusion of the contract are only permissible if My Neon GmbH - NEONMONKI has stipulated this in the contract and these increases are based on legal requirements or regulations. Otherwise, the company has the right to terminate the contract from the time of the price increase.

The assembly of the products is not included in the price unless expressly agreed in writing.

2. Article 8 – Conformity and guarantee

Power cables always remain partially visible. Products with an LED strip length of more than five (5) meters are typically equipped with multiple power cables. Company specifications regarding the position of power cables cannot be guaranteed, as these depend on technical capabilities and limitations.

Any guarantee provided by the manufacturer, importer or My Neon GmbH - NEONMONKI does not affect the statutory rights and claims that the company may assert under the contract.

The warranty period for My Neon GmbH - NEONMONKI corresponds to the factory warranty and is two (2) years for outdoor use and three (3) years for indoor use. Warranty claims are void if the company modifies or improperly handles the product. Power cables may remain partially visible due to technical requirements. Our products are handmade. Therefore, minor variations in size, shape, and color are due to production and do not constitute defects. Differences may also arise due to monitor display settings or the characteristics of LED technology.

Dimmers and adapters will be replaced within the agreed warranty period, provided the company returns the dimmer or adapter in question to My Neon GmbH - NEONMONKI.

My Neon GmbH - NEONMONKI is entitled to make minor (technical) adjustments to the ordered products if this is necessary or advantageous for the proper fulfillment of the contract.

My Neon GmbH - NEONMONKI assumes no responsibility for the ultimate suitability of the products for the company's individual applications, nor for providing advice regarding the use or application of the products. Our LED neon products may display different colors when switched off or illuminated. This is due to the material properties and the LED technology used.

The guarantee is void if:

the company has repaired and/or modified the delivered products itself or had them repaired and/or modified by third parties;
the damage to the product is partly or entirely due to the construction into which the product was incorporated or processed;
the delivered products were exposed to exceptional conditions or were handled contrary to the instructions of My Neon GmbH - NEONMONKI or the information on the packaging;
the defect is wholly or partly due to official regulations regarding the nature or quality of the materials used.

2. Article 9 – Performance and delivery

The place of delivery is the address notified by the Company to the Company.

Subject to the provisions of paragraph 6 of this article, My Neon GmbH - NEONMONKI will endeavor to deliver accepted orders as quickly as possible, but no later than 30-60 days, unless a different delivery period has been agreed upon. If delivery is not possible or only partially possible, the company will be notified no later than 30-60 days after the order is placed. In this case, the company has the right to terminate the contract without incurring any costs. There is no right to compensation. Refunds will be made within 14 days of termination of the contract.

All delivery times are non-binding. The company cannot derive any rights from specified deadlines. Exceeding the deadline does not entitle the company to claims for damages.

In the event of termination pursuant to paragraph 5 of this article, My Neon GmbH - NEONMONKI will refund the amount paid by the company as soon as possible, but no later than within 14 days. Express production and delivery may be subject to unforeseeable delays due to logistics or customs clearance. In such cases, contract cancellation is excluded. However, customers are entitled to a refund of express production costs.

The risk of damage and/or loss of the products shall only pass to the company or a previously designated representative upon delivery of the products, unless expressly agreed otherwise.

2. Article 10 – Payment

Unless otherwise agreed, the amounts owed by the Company must be paid in accordance with the payment terms set out on the invoice.

Orders placed through the website must be paid immediately after placing the order. The company is responsible for arranging bank transfers.

The company is obliged to inform My Neon GmbH - NEONMONKI immediately of any inaccuracies in the payment details provided or transmitted.

If the company fails to fulfill one or more of its payment obligations or does not fulfill them on time, it will owe statutory default interest on the outstanding amount after the expiry of a 14-day period granted to it by My Neon GmbH - NEONMONKI for settling the outstanding amounts. My Neon GmbH - NEONMONKI is also entitled to charge extrajudicial collection costs. These collection costs shall amount to a maximum of:

15% on outstanding amounts up to €2.500;
10% on the next €2.500;
5% on the next €5.000, but at least €40.

In partnership with Klarna, we offer the option of payment on account and flexible installment payments. These options are available exclusively to businesses. All payments are processed directly through Klarna:

Klarna bill: Payment is due within 14 days of delivery.
Klarna installment payment: Monthly installment payments starting from 1/24 of the total amount (minimum €6,95).

2. Article 11 – Retention of title

All products delivered by My Neon GmbH - NEONMONKI remain the property of My Neon GmbH - NEONMONKI until the company has duly fulfilled all obligations arising from the contracts concluded with My Neon GmbH - NEONMONKI. This retention of title applies to all claims that My Neon GmbH - NEONMONKI has or will have against the company in the future, including any interest and costs.

The company is not entitled to sell, pledge, or otherwise encumber the products subject to retention of title. The delivered products remain the property of My Neon GmbH - NEONMONKI until all payment obligations have been fully met. The company may not sell, pledge, or otherwise encumber the products until full payment has been received.

2. Article 12 – Complaints procedure

Complaints regarding the performance of the contract must be submitted to My Neon GmbH - NEONMONKI within two (2) months after the Company has discovered the defects, in full and clearly described form.

My Neon GmbH - NEONMONKI will respond to submitted complaints within fourteen (14) days of receipt. If a complaint is expected to require additional processing time, the company will receive an acknowledgement of receipt within this timeframe, along with an indication of when a more detailed response can be expected.

If the complaint cannot be resolved amicably, a dispute arises that is subject to dispute resolution. In this case, the company has the option of submitting its complaint via the online dispute resolution form available at http://ec.europa.eu/odr is available.

For businesses: In case of visible transport damage, please report the problem immediately to the transport company and contact us immediately. Businesses are subject to the inspection and notification obligations under Section 377 of the German Commercial Code (HGB). If obvious defects are not reported immediately upon receipt of the goods, the goods will be deemed accepted.

2. Article 13 – Disputes

Contracts between My Neon GmbH - NEONMONKI and the company to which these General Terms and Conditions apply are governed exclusively by German law. This also applies if the company is based abroad. The place of jurisdiction for all disputes arising from this contract is Düsseldorf, to the extent permitted by law.