Discover our variety of designs in our online shop or use our free online configurator to create a personalized neon lamp. Would you like your own design or logo as a neon lamp? No problem! Simply send us one Enquiry about our Request form. In addition, ours is available to you Customer service Available at any time by phone, email or chat.

If you would like to cancel or change your order, please send an email to our as soon as possible Customer service or contact us by phone.

For inquiries about products that are not available online, please contact our Customer service.

All of our neon lamps and neon signs go through intensive quality and safety controls. In addition, all orders are shipped directly from Neuss (Germany), so there are no additional/hidden costs such as customs fees. NEONMONKI's highest priority, in addition to the highest quality, is customer satisfaction and for this reason our 24/7 customer service is available to you at any time by telephone, email, social media and chat.

In addition to a wide selection of neon lamps for indoor and outdoor areas as well as moss and flower walls, NEONMONKI offers individual solutions for neon signs, illuminated signs, light boxes, illuminated letters, etc. For more information please contact our Customer service.

Our customer service is available 24/7 via phone, email, social media and chat. We also exclusively offer free online consultation appointments via video telephony or Zoom, in which we present you all the neon lamps and neon sign options in our showroom.

Depending on the technology, size and complexity of your order, the delivery time varies. You can find more detailed information in the specific FAQs. For more information please contact our Customer service.

We offer express production upon request. There is also the possibility of fast-lane production, which has even shorter delivery times than express production. For further information please contact our Customer service.

You can find information about shipping here: Payment & Shipping

You can find information about shipping here: Payment & Shipping

You can find information about shipping here: Payment & Shipping

You can find information about shipping here: Payment & Shipping

NEON MONKI will send you several emails during the checkout process to keep you updated on the status of your purchase. Please note that for security reasons we do not issue tracking numbers, only tracking links that are included in the shipping confirmation email. You will receive a shipping confirmation email with a tracking link to track your shipment of goods.

We process each of our orders with great care to ensure the best possible packaging and maximum protection against damage.

All orders are shipped from Neuss in Germany. For more information please contact our Customer service.

There are no customs costs or other additional costs within Europe. For more information please contact our Customer service.

If your order arrives defective, please contact us immediately and at the latest within 24 hours of receiving the goods Customer service. We will arrange a repair or replacement immediately. For more information please contact our Customer service.

If you do not receive your order in full, please contact us immediately and no later than 24 hours after receiving the goods Customer service. We will find a solution immediately. For more information please contact our Customer service.

Depending on the size, weight and destination country, we usually ship with DPD, UPS, GLS and national shipping and courier companies. For more information please contact our Customer service.

Make sure the address you enter in the “Billing” field is the address on file with your bank or the address to which your statements will be sent. If the system still does not accept your order, please contact your bank and then ours Customer service. I are happy to help you.

For commercial customers we offer purchase on account. For more information please contact our Customer service.

You can find information about payment methods here: Payment & Shipping

You can find information about this here: Right to cancel


You can find information about this here: Right to cancel


You can find information about this here: Right to cancel


You can find information about this here: Right to cancel


Please contact our Customer service.

To clean your lighting element, we recommend only cleaning the surfaces with a dry microfiber cloth. If the surface is more dirty, please contact us Customer service.